Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSASIC302 Mapping and Delivery Guide
Develop, present and negotiate client solutions

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSASIC302 - Develop, present and negotiate client solutions
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide advice on deposit products, non-cash payment facilities and general insurance productsIt applies to individuals with excellent communication skills who are authorised as Australian Securities and Investments Commission (ASIC) registered Australian financial services licence (AFSL) holders to provide advice about products and services at ASIC Tier 2 level. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop appropriate strategies and solutions
  • Determine appropriate strategy to provide for identified needs and outcomes by analysing products and client risk profile, and conducting assessment of client needs
  • Conduct relevant research, analysis and product modelling, and draft appropriate solution, plan, policy or transaction for presentation to client demonstrating understanding of ASIC identified generic and specialist knowledge relevant to products being offered
       
Element: Present appropriate strategies and solutions to client
  • Explain and discuss proposed transaction with client in clear and unambiguous way, demonstrating product knowledge appropriate for service or product offered
  • Ensure that relevant details, terms and conditions of product or service are reinforced to client with impacts and possible risks of solution disclosed in clear and concise manner
  • Provide client with written supporting documentation and guide client through key aspects of documentation
       
Element: Negotiate financial plan, policy or transaction with client
  • Discuss and clarify any concerns or issues client has regarding proposed plan, policy or transaction
  • Seek confirmation to ensure that client understands proposed plan, policy or transaction
       
Element: Coordinate implementation of agreed plan, policy or transaction
  • Gain client’s formal agreement to proposed plan, policy or transaction
  • Clearly explain and confirm that client understands associated fees, cost structures and timeframes for execution and processing
       
Element: Complete and maintain necessary documentation
  • Ensure that proposal and all other statutory and transactional documents are completed and signed off by client
  • Confirm that signed agreement and all copies of appropriate documentation are exchanged
       
Element: Provide ongoing service where requested by client
  • Ensure that type and form of ongoing service, including reporting on performance and review of plan, policy or transaction, is understood by client
  • Clearly explain fees and costs for any ongoing and specifically defined services and ensure client understands these expenses
  • Provide ongoing services as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop appropriate strategies and solutions

1.1 Determine appropriate strategy to provide for identified needs and outcomes by analysing products and client risk profile, and conducting assessment of client needs

1.2 Conduct relevant research, analysis and product modelling, and draft appropriate solution, plan, policy or transaction for presentation to client demonstrating understanding of ASIC identified generic and specialist knowledge relevant to products being offered

2. Present appropriate strategies and solutions to client

2.1 Explain and discuss proposed transaction with client in clear and unambiguous way, demonstrating product knowledge appropriate for service or product offered

2.2 Ensure that relevant details, terms and conditions of product or service are reinforced to client with impacts and possible risks of solution disclosed in clear and concise manner

2.3 Provide client with written supporting documentation and guide client through key aspects of documentation

3. Negotiate financial plan, policy or transaction with client

3.1 Discuss and clarify any concerns or issues client has regarding proposed plan, policy or transaction

3.2 Seek confirmation to ensure that client understands proposed plan, policy or transaction

4. Coordinate implementation of agreed plan, policy or transaction

4.1 Gain client’s formal agreement to proposed plan, policy or transaction

4.2 Clearly explain and confirm that client understands associated fees, cost structures and timeframes for execution and processing

5. Complete and maintain necessary documentation

5.1 Ensure that proposal and all other statutory and transactional documents are completed and signed off by client

5.2 Confirm that signed agreement and all copies of appropriate documentation are exchanged

6. Provide ongoing service where requested by client

6.1 Ensure that type and form of ongoing service, including reporting on performance and review of plan, policy or transaction, is understood by client

6.2 Clearly explain fees and costs for any ongoing and specifically defined services and ensure client understands these expenses

6.3 Provide ongoing services as required

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop appropriate strategies and solutions

1.1 Determine appropriate strategy to provide for identified needs and outcomes by analysing products and client risk profile, and conducting assessment of client needs

1.2 Conduct relevant research, analysis and product modelling, and draft appropriate solution, plan, policy or transaction for presentation to client demonstrating understanding of ASIC identified generic and specialist knowledge relevant to products being offered

2. Present appropriate strategies and solutions to client

2.1 Explain and discuss proposed transaction with client in clear and unambiguous way, demonstrating product knowledge appropriate for service or product offered

2.2 Ensure that relevant details, terms and conditions of product or service are reinforced to client with impacts and possible risks of solution disclosed in clear and concise manner

2.3 Provide client with written supporting documentation and guide client through key aspects of documentation

3. Negotiate financial plan, policy or transaction with client

3.1 Discuss and clarify any concerns or issues client has regarding proposed plan, policy or transaction

3.2 Seek confirmation to ensure that client understands proposed plan, policy or transaction

4. Coordinate implementation of agreed plan, policy or transaction

4.1 Gain client’s formal agreement to proposed plan, policy or transaction

4.2 Clearly explain and confirm that client understands associated fees, cost structures and timeframes for execution and processing

5. Complete and maintain necessary documentation

5.1 Ensure that proposal and all other statutory and transactional documents are completed and signed off by client

5.2 Confirm that signed agreement and all copies of appropriate documentation are exchanged

6. Provide ongoing service where requested by client

6.1 Ensure that type and form of ongoing service, including reporting on performance and review of plan, policy or transaction, is understood by client

6.2 Clearly explain fees and costs for any ongoing and specifically defined services and ensure client understands these expenses

6.3 Provide ongoing services as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine appropriate strategy to provide for identified needs and outcomes by analysing products and client risk profile, and conducting assessment of client needs 
Conduct relevant research, analysis and product modelling, and draft appropriate solution, plan, policy or transaction for presentation to client demonstrating understanding of ASIC identified generic and specialist knowledge relevant to products being offered 
Explain and discuss proposed transaction with client in clear and unambiguous way, demonstrating product knowledge appropriate for service or product offered 
Ensure that relevant details, terms and conditions of product or service are reinforced to client with impacts and possible risks of solution disclosed in clear and concise manner 
Provide client with written supporting documentation and guide client through key aspects of documentation 
Discuss and clarify any concerns or issues client has regarding proposed plan, policy or transaction 
Seek confirmation to ensure that client understands proposed plan, policy or transaction 
Gain client’s formal agreement to proposed plan, policy or transaction 
Clearly explain and confirm that client understands associated fees, cost structures and timeframes for execution and processing 
Ensure that proposal and all other statutory and transactional documents are completed and signed off by client 
Confirm that signed agreement and all copies of appropriate documentation are exchanged 
Ensure that type and form of ongoing service, including reporting on performance and review of plan, policy or transaction, is understood by client 
Clearly explain fees and costs for any ongoing and specifically defined services and ensure client understands these expenses 
Provide ongoing services as required 

Forms

Assessment Cover Sheet

FNSASIC302 - Develop, present and negotiate client solutions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSASIC302 - Develop, present and negotiate client solutions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: